Privacy policy

Privacy Policy

Last updated: November 16, 2025

Kwik Needz (“we”, “our”, “us”) operates this website and online store to offer customers a curated selection of daily-need products including health, beauty, grooming, fragrances, lifestyle and fashion items. This Privacy Policy explains how we collect, use, and protect your personal information when you visit or make a purchase from our website, communicate with us, or use any of our services.

By using our website, you agree to the practices described in this Privacy Policy.

1. Personal Information We Collect

We may collect the following information when you use our website or services:

a. Contact & Identity Information

Name
Billing and shipping address
Email address
Phone number

b. Payment & Transaction Information

Payment method details (processed securely through our payment partners)
Order details, invoices, returns and exchanges

Note: We do not store full debit/credit card numbers. Payments are processed by secure third-party providers such as Razorpay/Shopify.

c. Account Information

Username, password, preferences

d. Device & Usage Information

IP address
Browser details
Pages visited
Activity on the website
Cookies and similar technologies

e. Communication Information

Messages sent to customer support
Email/chat interactions

2. How We Collect Information

We collect information:

Directly from you (while placing an order or creating an account)
Automatically, through cookies and your device
From service providers, such as Shopify, Razorpay, shipping partners
From marketing or analytics tools, if enabled

3. How We Use Your Information

We may use your personal information to:

✔ Fulfil and manage orders

Process payments
Ship products
Handle returns, replacements or cancellations

✔ Improve your shopping experience

Save preferences
Recommend products
Enhance website performance

✔ Communicate with you

Order updates
Customer support
Important notifications

✔ Marketing (only with your consent)

Send offers, promotions, and updates
Show personalised ads

✔ Security and Fraud Prevention

Detect and prevent illegal, fraudulent or unauthorised activity

✔ Legal Compliance

Respond to legal requests
Follow tax, audit or regulatory obligations

4. When We Share Your Information

We may share your information with:

Shopify (website hosting and ecommerce platform)
Razorpay / Payment Gateways (for secure payment processing)
Shipping / courier partners
Marketing & analytics providers
Technical service providers (hosting, IT support)

We never sell your personal data.

5. Cookies & Tracking

We use cookies to:

Keep items in your cart
Improve website speed and performance
Understand visitor behaviour

You can disable cookies in your browser settings.

6. Children’s Privacy

Our website is not intended for children under 18.
We do not knowingly collect data from minors.

If you believe your child has provided personal information, contact us and we will delete it.

7. Data Security & Retention

We use industry-standard security to protect your information.
However, no system is 100% secure.

We store your personal information only as long as necessary for:

Fulfilling orders
Providing services
Legal or accounting requirements

8. Your Rights

Depending on your location, you may have the right to:

Access your personal information
Correct inaccurate details
Request deletion of your information
Withdraw marketing consent
Request a copy of your data

You can submit these requests by contacting us.

9. International Transfers

Because our website is powered by Shopify, your information may be stored or processed in other countries. Shopify uses secure, approved data-transfer mechanisms.

10. Updates to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated date.

11. Contact Us

For questions or privacy-related requests, contact us:

Email: sales@kwikneedz.com
Address:
4th Main Road, Royal Shelters, 4th Stage,
Bangalore, Karnataka – 560076, India.