Refund policy

Return & Refund Policy

Last updated: November 16, 2025

Thank you for shopping with Kwik Needz. We aim to provide high-quality products and a smooth shopping experience. Please read our Return & Refund Policy to understand how returns and refunds work.

1. Return Window

We offer a 7-day return window from the date of delivery.
To be eligible for a return, the item must be:

Unused
Unopened
In original packaging
In the same condition as received
With all tags, labels, accessories, and free gifts (if any)

2. Non-Returnable Items

For hygiene and safety reasons, the following items cannot be returned:

Personal care items (razors, trimmers, toothbrushes, etc.)
Toiletries (soaps, body wash, shampoo, etc.)
Beauty products, cosmetics, fragrances
Health & wellness items
Undergarments or innerwear
Clearance or sale items
Any opened, used, or tampered products

If a non-returnable item is delivered damaged, defective, or incorrect, you may still be eligible for a replacement.

3. Return Eligibility (Accepted Cases)

A return or replacement may be accepted if:

Wrong product received
Damaged or defective item
Product missing parts or accessories
Package tampered on delivery (must be reported within 24 hours)

4. Change of Mind

Returns due to change of mind, no longer needed, or personal dislike are not accepted for most items—especially health, beauty, or personal care products.

If approved, the customer will be responsible for return shipping charges.

5. Return Process

To request a return:

Email us at sales@kwikneedz.com within 7 days of delivery
Provide your order number, contact number, and reason for return
Attach photos/videos showing the issue (if applicable)
Our team will review and approve/reject the request

Returns will not be accepted without prior approval.

6. Pickup Process

Once your return is approved:

A courier pickup will be arranged (if available for your PIN code)
The product must be packed securely to avoid damage
In some cases, you may need to self-ship the item to our address

Note: If the return pickup fails due to unavailability or incorrect address, additional charges may apply.

7. Refund Processing

Refunds will be issued only after:

The returned product is received
Quality inspection is completed

Refund timeline:

UPI / Wallet / Bank Account: 3–5 business days
Credit/Debit Card / Net Banking: 5–7 business days
Razorpay/Payment Gateway: As per gateway policies

Shipping charges (if any) are non-refundable.

8. Replacement Policy

If a replacement is available, we will process it after inspecting the returned product.
If the item is out of stock, a refund will be issued.

9. Damaged or Wrong Product on Delivery

If your order arrives damaged, leaking, broken, or incorrect:

Report it within 24 hours of delivery
Share unboxing video/photos as proof
We will arrange a replacement or refund

Claims made without evidence may be rejected.

10. Cancellation Policy

Before Shipment:

You may request cancellation if the order has not yet been dispatched.

After Shipment:

Cancellation is not possible once the order has been shipped.
However, you may request a return after delivery (subject to our Return Policy).

11. Contact Us

For return, refund, or cancellation queries:

Email: sales@kwikneedz.com
Address:
4th Main Road, Royal Shelters
Bangalore, Karnataka – 560076, India.